Returns & Exchanges

Exchanges are free within 30 days of delivery, and that includes sale items. We'll swap your purchase for a different size, color, or style, or issue store credit instead. Email hi@shopcherri.com with your order number, or fill out the form on our Returns page, and we'll take it from there.

If we ask for an item back, we'll send you a prepaid return label. Cherri covers return shipping. We can't guarantee your requested size or style will be in stock, but we'll offer an alternative item or store credit.

Refunds

Due to the sanitary nature of the product, we don't offer refunds for change of mind, fit preference, or ordering the wrong size. Exchanges and store credit cover those situations.

If your item arrives damaged or defective, or we sent you something different from what you ordered, we'll send a free replacement first. If a replacement isn't available and an alternative doesn't work for you, we'll refund your original payment method. Original shipping costs are non-refundable.

Lost or delayed packages

If your tracking hasn't moved in 14 days, email hi@shopcherri.com and we'll reship your order. If an item is missing from your package, we'll send the missing piece right away. Orders shipped to an incorrect address provided at checkout are not eligible for replacement or refund, so please double-check your shipping details.

Pre-orders

Estimated ship dates are noted in the product description and can shift with production timelines. Pre-orders are not refundable due to production delays. If you need to cancel before your order ships, email hi@shopcherri.com and we'll review it case by case.

International orders

We never ask international customers to ship items back. If something's wrong with your order, email us and we'll make it right from here.

Questions

Email hi@shopcherri.com and we'll respond within 48 hours, Monday through Friday.