Have more questions? Check out our FAQ page.
Want to make a return? Check out the FAQ below:
While we don't offer full refunds, exchanges are always free - we want you to be happiest in your Cherries!
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If you find that your Cherries are baggy on you in the crotch area, wash them and put them in the dryer 1-2 times. Typically we do not recommend that you put your Cherries in the dryer because it will shrink the fabric about 0.5 inch.
If shrinking them doesn't solve the fit issue, fill out the return contact form below so we can exchange it for another size or style that suits you better! -
Cherri undies are made to last. We are so confident that your undies are high quality, that we offer a 1 year warranty for replacement if it doesn't hold up.
However, it doesn't mean that mistakes happen! Manufacturing defects happen (humans make Cherries and human error exists!) so if you encounter your underwear unraveling, please contact us ASAP with a photo of the damage so we can get you a replacement. We promise, that is not supposed to happen!(And in my 5 years of running this business, I've only gotten 6 emails about unraveling undies so ... I think that's a pretty good ratio)
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Hey, while we certainly try very hard to, we can't make underwear that's comfortable for everyone. If the elastic irritates you, you have a few options:
- Exchange it for a style that does not have exposed elastic or has a different elastic
- Exchange it for a style that has a different cut (for example, if the Mid-Rise Thong is uncomfortable, try the G-String! Even though the elastic is the same, it will feel totally different).
-Exchange it for a size up (just try it, even if you don't think so)
Fill out the returns contact form below to get started!
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YES! Exchanges are always free for this reason. We want you to be happiest in your Cherries!
So whether you need a different size, color, or style, just fill out the form below so we can get the perfect pair of panties on that pumpum as soon as possible.