FAQ's

Check out our sizing chart to see what size you are! Click here. You can also find the size chart and product specs under each individual product listing.
While there is no one size fits all approach to clothing, we want to find the best fit for you. Sometimes size charts aren't always accurate, (overall body shape plays a part in it too!) so here are some tips for sizing:
Take a look at the size chart and see what sizes your waist and hip measurements align with.
Choose the size that best fits your waist for high waisted styles like the High Cut Thong and High Cut Brief.
Choose the size that best fits your hips for lower waist styles like the Bikini Brief and G-String.
Feel free to contact us at hi@shopcherri.com if you need additional assistance with sizing!
Duh! All products are designed with expanded gussets for your comfort in mind. Cherri fits all bits ;)

Yes! We sell our undies up to 4X and have designed each style by testing them on a variety of sizes and body types, ensuring a good fit and positive experience for our plus size customers. You deserve to feel comfy in the clothes you wear!
All Cherri products are vulva-approved! Feel confident shopping all of our styles without worrying about lip-slips.

Check out these videos about sizing:

Orders are fulfilled within 2-3 business days.
Domestic shipping can take up to 5 business days to arrive.

Foreign shipping could take up to 14 business days to arrive.

Due to global supply chain challenges, shipping times could be longer than usual.
Standard domestic shipping on orders under $80 is $8.99. International shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Free domestic shipping is on all orders $80+ and free international shipping is on all orders $150+

Yes! Cherri ships EVERYWHERE. Shipping will be calculated at checkout and includes any duties, taxes, or fees. Free shipping for domestic orders on purchases $80 USD + and free shipping for international orders on purchases $150 USD +.
Shipping issues are always frustrating because they're out of our control! That's why we recommend purchasing Order Protection so you can get a refund or replacement. Otherwise, we are not responsible for lost or stolen items.
Please email us at hi@shopcherri.com if you encounter any shipping issues so we can investigate and try our best to make it right.

We do not offer full refunds, unless the item is damaged. We only accept exchanges or or store credit. Sale items are final sale, but can be exchanged for a different size if needed. Shipping cost is non-refundable.
We cannot guarantee that we will have the same style/size in stock if you need to exchange, but will try our best to make you happy with your purchase!
Email hi@shopcherri.com with your order number, the item you'd like to exchange, and the item you'd like to replace it with. :)
Yes! We want you to be the happiest in your Cherri's, and if it's not a perfect fit the first (or second) time around, we want to make it right - completely FREE. Exchanges are eligible up to 7 days after your order is received.

We do! Exchanges are always free for the customer.
OrderProtection.com is offered as an additional item at checkout. Customers just checkout and are instantly protected against items lost in transit, delivered but not received, wrong, stolen, or damaged.
Learn more about Order Protection here.
When you add Order Protection to your purchases, you are now eligible to receive a refund or replacement for lost, damaged, or stolen packages. If you need a refund or replacement issued, file a claim here.
Order Protection purchases are non-refundable.

Yes! At Cherri, we stand behind the quality and craftsmanship of our products. We are committed to ensuring your satisfaction with every purchase you make from us. As part of our dedication to exceptional customer service, we offer a one-year warranty on all items sold through our website. You can see the warranty details here.

To initiate a warranty claim, simply contact hi@shopcherri.com within the one-year warranty period.
Provide proof of purchase, along with clear photos or descriptions of the damage to expedite the process.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also offer GooglePay, Venmo, YouPay and PayPal as alternative checkout options.
We also do "buy now, pay later" with Afterpay and ShopPay.

Cherri ethically sources materials from all around the US and makes everything in New York. Even our cotton fibers are grown right here in the USA!
Our swimwear is made in a woman-owned factory in Colombia. They create quality garments in an ethical space for their workers.
Coming Soon: Seamless! Our seamless styles will be made in an OEKO-TEX certified factory in China. As we're growing and expanding, local factories have not been able to keep up. We're looking move some of our production to a small and ethically run factory in China. This not only ensures quality, but also builds upon our clean business practices.
After dealing with lip-slips, tiny thongs and vulva insecurities myself, I knew something had to change - and I didn't want it to be me!
I collected data from over 5,000 people and discovered that the average vulva width was 2.5 inches but the average underwear width was 1.8 inches. The average underwear wasn't fitting the average person in the right places!
Now I'm updating my study and collecting further data to better improve my designs. Fill out the survey here and receive a discount on your next purchase + be entered in a raffle for free Cherries!
Check out the About page for more info on Cherri's origin story.
Yes! Check out our year round discounts here. You can also sign up for our rewards program to get discounts and free items with each purchase!
And sign up for our email list to be notified of flash sales and exclusive seasonal sales!

Every person should have the opportunity to feel clean, comfortable, and confident in their own body. That’s why we donate underwear and hygiene products with each Cherri purchase to a shelter in the US.
Have you ever thought about the sanitary conditions homeless individuals face on a day-to-day basis, especially at the time of their month? Our mission is to help alleviate the struggles and encourage vulva wellness for people everywhere.
We totally understand that not everyone can afford a pair of Cherri undies. But Cherri undies are not overpriced when you take into account how much they cost to make! Since we use high quality materials and ethical labor, it is more than your typical 5 or $25 deal. But we promise, it is worth every penny. And if you don't believe us, take a look at our dozens of 5 star reviews!
We value transparency and believe it is an important part of consumer education. Would other brands give you an exact breakdown of how much their product costs so you know we aren't trying to overcharge you?
To see a full transparent product cost breakdown below.
You can also check out more details on our "Price Breakdown" playlist on TikTok.
We have actively been working on decreasing our costs to sell Cherries at a more accessible price point, but want to make sure we're still doing it in an ethical way. Thank you so much to those who have seen the value in our products and have given us unwaivering support thus far ❤️

Check out our transparent price breakdown:

Don't see the answer to your question here?

Email us at hi@shopcherri.com and we'll get back to you within a week.

CONTACT US

Sizing