FAQ's

What size am I?

Check out our sizing chart to see what size you are! Click here.

Do you accept returns or exchanges?

 We only accept exchanges or returns for store credit for your Cherri purchases. Make sure you reference the sizing chart before making a purchase, and if you have any questions about your sizing, you can email us at hi@shopcherri.com.

 

We cannot guarantee that we will have the same style/size in stock if you need to exchange, but will try our best to make you happy with your purchase! 

Do you ship worldwide?

Yes! Cherri ships EVERYWHERE. Yes -- everywhere. Shipping will be calculated at checkout.

I placed a pre-order, when will my order ship?

Pre-orders take 4-6 weeks from the date of purchase. The estimated shipment date will be noted in the product description. Please note that shipment dates cannot be guaranteed as the production line can often be delayed. Placing a pre-order ensures that you get the latest drop before anyone else since they tend to sell out quickly!

I bought a pre-order item and an in-stock item in the same purchase, will they be shipped separately?

Yes! In stock items will always be shipped first. You'll get an email notification with tracking info once your order is in the mail. International orders may take longer.

Will the underwear cover my labia lips?

Cherri undies are designed with expanded gussets for comfort in mind. The Mesh Dot Thongs and Mesh Trim Thong/Brief ran small and are made with the least amount coochie coverage. For the best labia comfort, opt for our other styles!

What do you do for your community?

Every person should have the opportunity to feel clean, comfortable, and confident in their own body. That’s why we donate underwear and hygiene products with each Cherri purchase to a womxn’s shelter in the US. Have you ever thought about the sanitary conditions homeless womxn face on a day-to-day basis, especially at the time of their month? Our mission is to help alleviate the struggles and encourage vaginal wellness for people everywhere.

Why should my underwear be organic cotton?

Cotton underwear is the best type of underwear you could treat your fancy bits to.  Your skin is the largest organ on your body and your vagina is an extremely absorbent membrane. Cotton underwear prevents any growth of yeast and bacteria growth down there, because it lets the air flow through. If you are not wearing organic, you risk absorbing the harsh chemicals from bleaching and dyeing. That’s why our dyes are certified organic too. We eat organic, our skin-care is organic, so why aren’t our clothes?

What is Supima cotton?

Supima cotton is the cashmere of cotton, if you will. It’s the finest type of cotton grown in the USA with premium properties including strength and softness that outshines other types of cottons. It’s also the most eco-friendly type of cotton and it’s organic!

Where are your products made?

Cherri ethically sources materials from all around the US and makes everything right here in Brooklyn, New York. This not only ensures quality, but also builds upon our clean business practices. Even our cotton fibers are grown right here in the USA!

Is your packaging eco-friendly?

Yup! At Cherri, we’re always trying to improve our sustainability initiatives. For sanitary reasons, our underwear must be packaged in something protective, yet even this is made of compostable materials (no plastic)! Have ideas on how we can improve? Don’t hesitate to shoot us an email at hi@shopcherri.com.

Contact Me:

hi@shopcherri.com
@shopcherri