What size am I?

Check out our sizing chart to see what size you are! Click here. You can also find the size chart and product specs under each individual product listing.

Do you accept returns or exchanges?

We only accept exchanges or returns for store credit for your Cherri purchases. We do not offer full refunds, unless the item is damaged. All sale items are final sale. Shipping cost in non-refundable. Make sure you reference the size guide before making a purchase, and if you have any questions about your sizing, you can email hi@shopcherri.com.

We cannot guarantee that we will have the same style/size in stock if you need to exchange, but will try our best to make you happy with your purchase! 

Do you ship worldwide?

Yes! Cherri ships EVERYWHERE. Shipping will be calculated at checkout and includes any duties, taxes, or fees. Free shipping for domestic orders on purchases $100 USD + and free shipping for international orders on purchases $150 USD +. 

I placed a pre-order, when will my order ship?

The estimated shipment date will be noted in the product description. Please note that shipment dates cannot be guaranteed as the production line can often be delayed. Placing a pre-order ensures that you get the latest drop before anyone else since they tend to sell out quickly! We cannot honor returns/refunds if you feel like the order is taking too long to arrive. Delivery dates are an estimate and are noted in the product description. 

Can I purchase a pre-order item and in-stock item in the same order?

No. To purchase in-stock items and pre-order items, please create two separate orders. This will ensure that in-stock items will be shipped first. You'll get an email notification with tracking info once your order is in the mail. International orders may take longer. If you do not make two separate orders, your order will be delayed until the pre-order item is ready to ship. 

Will the underwear cover my labia lips?

Cherri undies are designed with expanded gussets for comfort in mind. You won’t have to worry about lip slips while wearing Cherri! 

What do you do for your community?

Every person should have the opportunity to feel clean, comfortable, and confident in their own body. That’s why we donate underwear and hygiene products with each Cherri purchase to a shelter in the US. Have you ever thought about the sanitary conditions homeless individuals face on a day-to-day basis, especially at the time of their month? Our mission is to help alleviate the struggles and encourage vulva wellness for people everywhere.

Where are Cherri products made?

Cherri ethically sources materials from all around the US and makes everything right here in New York. Even our cotton fibers are grown right here in the USA! 

Our swimwear is made in a woman-owned factory in Columbia. They create quality garments in an ethical space for their workers. 

Coming Soon: Seamless! Our seamless styles will be made in an OEKO-TEX certified factory in China. As we're growing and expanding, local factories have not been able to keep up. We're looking move some of our production to a small and ethically run factory in China. This not only ensures quality, but also builds upon our clean business practices.


Don't see your question listed above? Email hi@shopcherri.com for more help. 


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