What is Order Protection?
OrderProtection.com is offered as an additional item at checkout. There’s no extra application process or forms to fill out, customers just checkout and are instantly protected against items:
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OrderProtection.com covers your order for every major issue that can occur during
shipping. Your order will be protected against loss, damage, theft, wrong items,
defective items and missing items.
If something goes wrong during shipping, you can quickly file a claim in a few clicks.
You'll receive a refund or reshipment if your claim is approved. To protect your order, make sure Order Protection is toggled on in your cart. -
In your cart, there is a toggle to turn Order Protection on or off. Turn on OrderProtection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.
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Please note that you’ll only be able to file a claim if you purchased Order Protectionwhen placing your order.
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You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.
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If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact us directly at hi@shopcherri.com.
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You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.
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OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.
If you need a different size, style, or color for an exchange, please email hi@shopcherri.com. Exchanges are always free, even if you don't have Order Protection.
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Order Protection can cost $0.98+ depending on the value of your order.
